Frequently Asked Questions
If you currently have a question, the answer is probably here. If not, contact us by clicking here .
How long does it take to receive an order ?
Our average delivery times are 3 to 5 working days;
To avoid high storage and labor costs, we work directly with our producers and therefore have no intermediaries, which allows us to offer you really advantageous prices compared to what you could have in a physical store.
Where do we deliver and what are the delivery costs?
We deliver to France, Switzerland, Belgium and Luxembourg. Our delivery costs are FREE.
Where do we come from ?
Our company is based in the UK. We ship directly from our producers in France, Spain, Italy, Switzerland and Asia.
Who delivers my item and what are the delivery times?
Your items are delivered via your local postal service.
Items are delivered according to the terms of your local post office.
What happens if no one is home?
Don't worry, your items will be left in your PO Box if they are small enough. Otherwise, your package will be left at your post office where you can collect it.
I entered the wrong delivery address, what should I do?
Don't panic, if your order has not yet been dispatched, contact us immediately and we will be happy to update your information. Otherwise and in accordance with our general conditions of sale, once an order has been dispatched from our warehouse, no further changes can be made.
There are items missing from my order, where are they ?
We work with several suppliers, when you place an order, each supplier is responsible for a specific product. If you order 5 different items, you will receive 5 different packages and they will arrive at different times (some will be faster, others slower). On the other hand, if you order the same product 3 times, then they will all be sent in 1 package.
How do I apply my promotional code?
Once this action is done, validate your selection by clicking on "Payment". The payment page will open and you will be able to take full advantage of this offer by entering its code, which will automatically apply the reduction.
Example : A promotion is available on the site "Product A purchased, one Product B free" with the code "PROMO". I select the desired Product A as well as Product B which corresponds to a predefined selection of items. Both items are present in my basket and I can click on the "Payment" button and enter my "PROMO" code in the next step.
Why is my promo code not applying in my cart ?
To apply your promotional code, you must validate your cart by clicking on "Payment", which will validate your selection. Once on the payment page, you can apply your promotional code and a summary will be visible with the updated price.
Is your site secure ?
This site is 100% secure. And to be honest, we could even say that it is 300% secure.
Here's why:
First, the site you are visiting is on an HTTPS server (the little green padlock on the left side of the URL of this page is there to remind you of this).
Most sites only secure their "shopping cart" and everything related to checkout. On this site, ALL PAGES are secure and cannot be hacked or targeted by malware.
Finally, regarding payment, we use Stripe which is the benchmark in terms of security for transactions on the Internet.
In summary, you order in complete security
What are the payment methods ?
Currently, you can pay by credit card, Paypal, Apple Pay and Google Pay on our website. We do not accept bank checks, wire transfers or cash on delivery.